1. General Terms and Conditions

1.1. Acumulatra d.o.o. provides comprehensive services in the field of renewable energy, including consulting, designing, and installation of solar power systems, battery systems, and hybrid solutions.

1.2. These terms of business apply to all services provided by the company to customers. By confirming an order, the customer agrees to these terms of business.

1.3. The company reserves the right to change the terms of business without prior notice. All changes will be published on our website.

2. Offer and Conclusion of Contract

2.1. All offers issued by Acumulatra d.o.o. are non-binding until confirmed by the company.

2.2. The contract is concluded when the customer confirms the order in writing or orally, and the company confirms the execution of the services.

2.3. The prices of services and products are stated in euros (EUR) and include VAT, unless otherwise specified.

3. Payment Terms

3.1. Payment for services can be made based on a pro forma invoice or as agreed.

3.2. The payment deadline is specified on the issued invoice. In case of delayed payment, the company reserves the right to charge statutory default interest.

3.3. The customer must cover any additional costs related to installation, delivery, or extra services that are not included in the basic offer.

4. Delivery Terms

4.1. Delivery times are approximate and non-binding, unless otherwise specified in the contract.

4.2. Acumulatra d.o.o. is not liable for delays caused by force majeure, unforeseen circumstances, or third parties beyond the company’s control.

4.3. The customer is obligated to accept the ordered goods or services at the agreed time. In case of delays in acceptance, additional storage or redelivery costs may be incurred.

5. Warranty and Complaints

5.1. Acumulatra d.o.o. provides a warranty for installed devices and performed services in accordance with legal regulations and the manufacturer’s terms.

5.2. Complaints regarding the quality of services or products must be submitted in writing within 8 days of the service completion or goods delivery.

5.3. The company will process the complaint and, in case of a justified claim, will arrange with the customer to remedy the defect or replace the product.

6. Contract Cancellation

6.1. The customer has the right to cancel the contract within 14 days of its conclusion without giving a reason, in accordance with the law, except for products or services made to measure or customized to the specific needs of the customer.

6.2. Cancellation of the contract must be communicated in writing to info@acumulatra.si. In this case, the customer must cover any costs related to the return of products.

7. Personal Data Protection

7.1. The company Acumulatra d.o.o. commits to protecting all personal data in accordance with applicable data protection laws. You can read more about this in our Privacy Policy.

8. Liability

8.1. Acumulatra d.o.o. is not liable for any damage caused by improper use of services or products, or failure to follow instructions.

8.2. The company does not assume liability for any delays, errors, or unavailability of services due to unforeseen circumstances beyond the company’s control.

9. Dispute Resolution

9.1. All disputes arising from these terms of business shall be resolved amicably. If this is not possible, the court in the company’s registered office location shall have jurisdiction.

10. Validity of Terms

10.1. These terms of business are valid from the date of publication on the company’s website until revoked or amended.